We aim to deliver most products within 10 working days, however some products are made to order and can take 4 to 6 weeks during busy times. We will inform the customer of approximate delivery times when the order is placed. Alternatively please call us on 01684 833235 for current delivery times.
Almost all of our deliveries are made on our own vehicles, giving us more control and giving you a better service. However there is a cost involved with making deliveries this way and delivery charges are based on approximately £1 + VAT per mile from our address in Birtsmorton. This charge will be calculated before the payment is confirmed. A minimum charge of £15 is required if we are to deliver.
We will contact the customer before delivery is made to arrange a convenient delivery date, and to give an approximate time of delivery (traffic etc. permitting). Please inform us at this point if there are access issues that we need to take into account (i.e. the location is on a lane not suitable for HGV’s). We will do our best to resolve the situation but please be aware it may entail more cost. Most deliveries are made between 9am to 4pm, Monday to Friday. Our drivers will endeavour to place your product(s) in a convenient place but their obligation is to place the product(s) to the nearest part of the customer’s property to their vehicle. It is then the responsibility of the customer to arrange the movement of the product(s) to where they are needed on the property. The drivers may use their discretion if requested to carry products further but please remember that some products may be heavy and this may not always be possible.
Please contact our sales office on 01684 833235 for more information about deliveries to customers.